Troubleshooting

Account Issues

I Keep Getting Forwarded to the Login Page

AD&D Toolkit is useful in that it is customized to your Dungeons & Dragons (dnd) Characters and Campaigns. The site needs to know who you are in order to store and recall that data. To be recognized, you need an account. Never fear! You need nothing more than a valid email address to Register an Account. If you have any other questions, you can refer to our Privacy Policy page.

I Didn't Get a Registration Email

If you didn't receive a Registration Email after registering your account, look in your spam folder. Your mail service provider may have erroneously marked it as spam. It might help with future emails to add AD&D Toolkit<adndtoolkit@gmail.com> to your email Contact List. If you still don't get an email, Create a Support Ticket on our discord and we will resolve the issue with you.

Donation Issues

When you make a donation to the AD&D Toolkit project, you should Create a Support Ticket on our discord and we will handle upgrading your account. Changes to your account are not immediate.

Website Issues

Problems With How The Website Looks

AD&D Toolkit is often improved. Some browsers do not show all of the changes made if you have a piece(s) of an older version of the code stored in your browser's cache("short-term memory"). There is not much a developer can do about that. Some browsers are worse than others. But in all of them you can clear your cache to retrieve the most up-to-date version of the website yourself. Clearing cache is a bit different from one browser to the next. In Chrome, for instance, pressing 'Ctrl' + 'Shift' + 'R' all at the same time forces the browser to clear the cache and download the latest code files. You can simply Google step-by-step instructions for your browser with a search like, "How do I clear my browser cache in Firefox?".

Some Features Aren't Working

Having a problem viewing/sharing the Public Profile for your character? Or maybe you can't seem to add new equipment images or a new Profile image to your Character Sheet? Look to see if the feature is accompanied by a Supporter icon. That means the feature is one of the perks available to AD&D Toolkit supporters. To enable it, make a donation on our website. It helps us to continue supporting the project.

Campaign Manager

Why Are Days Added Onto My AD&D Campaign?

In your Campaign General Details you can choose to Allow Day Multiplier. If active, in-game time will pass with each new day in the real world. This can serve to motivate everyone to not allow too much time to pass without making time for play. It also engages a few behind-the-scenes mechanics like characters contracting diseases and accruing monthly expenses for your players.

Characters Aren't Displaying in My AD&D Campaign

Players need to click the CAMPAIGN link for each Character they want to join your Campaign. This brings them to the Select New Campaign screen where they can enter the Token that you provide them. Once they have done that, they should go back to the My Characters page and click Activate to indicate their Character is ready to engage. Or you, the DM, can Activate/Deactivate any character in your campaign for them.

Images Aren't Displaying in My Media Library

You have access to an account-wide Media Library. It can only use images stored on Google Drive. Once you have an image uploaded to your Drive, be sure that it has PUBLIC sharing privileges. Then select "copy link" for the image you want to share and paste it in the Image URL form field.

It should look something like this: "https://drive.google.com/file/d/0Bxl4Z1Dx71akOEJLFHGSOVNUygk/view?usp=drive_link&resourcekey=0-tENvB7nEAiuY4kRQ7daigQ".

Your players can view active images on their Character Sheet.

Still Having a Problem?

Create a Support Ticket in our discord and we will offer you personalized help with the Toolkit or anything else Dungeons & Dragons 1e. Or if you've found a bug, please report it in our discord #bug-reports channel so that we may quickly resolve it. We also welcome #suggestions if you have any to offer.